Privacy Policy

Your privacy and data protection are our top priorities

Effective Date: January 1, 2025

Hi eSIM ("us", "we", or "our") operates the Hi eSIM mobile application and hi-esim.com website (hereinafter referred to as the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information.

Table of Contents

  1. Definitions
  2. Information Collection and Use
  3. Types of Data Collected
  4. How We Use Your Data
  5. Data Sharing and Disclosure
  6. Cookies and Tracking
  7. Data Security
  8. Data Retention
  9. International Data Transfers
  10. Your Rights
  11. Age Restrictions
  12. Changes to This Policy
  13. Contact Information

1. Definitions

  • Service: The Hi eSIM mobile application and website
  • Personal Data: Information that can identify you as an individual
  • Usage Data: Data about how you use our Service
  • Cookies: Small data files stored on your device
  • eSIM: Embedded SIM technology for mobile connectivity

2. Information Collection and Use

We collect information to provide and improve our eSIM services. We are committed to collecting only the minimum necessary data required to deliver our services effectively.

3. Types of Data Collected

Personal Data You Provide

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Payment information (processed securely through third-party providers)
  • Device information for eSIM activation
  • Customer support communications

Automatically Collected Data

  • Device identifiers and technical specifications
  • IP address and location data
  • Usage patterns and service interaction data
  • Network performance and connectivity data
  • Browser type and operating system information

4. How We Use Your Data

Service Delivery

  • Activate and manage eSIM plans
  • Process payments and orders
  • Provide customer support
  • Monitor service quality

Service Improvement

  • Analyze usage patterns
  • Develop new features
  • Enhance user experience
  • Optimize network performance

Communication

  • Send service notifications
  • Provide account updates
  • Share promotional offers
  • Respond to inquiries

Legal Compliance

  • Comply with regulations
  • Prevent fraud and abuse
  • Protect user safety
  • Maintain service security

5. Data Sharing and Disclosure

We may share your personal data only in the following circumstances:

  • Service Providers: Third-party companies that help us deliver our services
  • Payment Processors: Secure payment processing partners
  • Network Partners: Mobile network operators for eSIM activation
  • Legal Requirements: When required by law or legal process
  • Business Transfers: In connection with mergers or acquisitions
  • Consent: When you have given explicit permission

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic service functionality
  • Performance Cookies: Help us understand how you use our service
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences.

7. Data Security

We implement comprehensive security measures to protect your data:

Technical Safeguards

  • End-to-end encryption
  • Secure data transmission (HTTPS)
  • Regular security audits
  • Access controls and monitoring

Organizational Measures

  • Staff training and policies
  • Data minimization practices
  • Incident response procedures
  • Regular security updates

8. Data Retention

We retain your personal data only as long as necessary:

  • Account Data: Until account deletion plus 30 days
  • Transaction Data: 7 years for tax and legal compliance
  • Usage Data: 24 months for service improvement
  • Support Data: 3 years after case resolution
  • Marketing Data: Until consent withdrawal

9. International Data Transfers

As a global service, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Adequacy decisions by data protection authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Your explicit consent where required

10. Your Rights

You have the following rights regarding your personal data:

Access & Control

  • Access your personal data
  • Correct inaccurate information
  • Delete your data
  • Export your data

Processing Rights

  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Lodge complaints

To exercise these rights, please contact us at privacy@hi-esim.com

11. Age Restrictions

Our Service is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a prominent notice in our app
  • Requesting new consent where required

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@hi-esim.com

Support: Contact Form

Address: Hi eSIM Data Protection Office

Last updated: January 1, 2025

Version: 1.0