Terms of Service

Please read these terms carefully before using our services

Effective Date: January 1, 2025

These Terms of Service ("Terms") govern your use of Hi eSIM services operated by Hi eSIM ("us", "we", or "our"). By accessing or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using Hi eSIM services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Important: These terms constitute a legally binding agreement between you and Hi eSIM.

2. Service Description

Hi eSIM provides:

  • Digital eSIM activation and management services
  • Global mobile data connectivity plans
  • Customer support for eSIM-related issues
  • Account management dashboard
  • Payment processing for eSIM plans

Our services are provided "as is" and we reserve the right to modify, suspend, or discontinue any part of our service at any time.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding contract
  • Provide accurate and complete registration information
  • Have a compatible eSIM-enabled device
  • Comply with all applicable laws and regulations

4. Account Registration and Security

Your Responsibilities

  • Maintain account security
  • Keep information current
  • Protect login credentials
  • Report unauthorized access

Our Commitments

  • Secure data handling
  • Privacy protection
  • Account verification
  • Fraud prevention

5. eSIM Services and Plans

5.1 Service Availability

eSIM services are subject to network availability and coverage. We do not guarantee uninterrupted service or coverage in all locations.

5.2 Data Plans

Data plans have specific validity periods, data allowances, and geographic coverage. Unused data typically expires at the end of the plan period.

5.3 Fair Usage

Plans may be subject to fair usage policies. Excessive usage may result in speed throttling or service suspension.

6. Payment Terms

Payment Processing

  • All payments are processed securely through third-party providers
  • Prices are displayed in multiple currencies
  • Payment must be completed before service activation
  • We accept major credit cards and digital payment methods

Refund Policy: eSIM plans are generally non-refundable once activated, except where required by law.

Pricing: Prices may change at any time, but changes will not affect existing active plans.

Taxes: Applicable taxes and fees will be added at checkout where required.

7. Prohibited Uses

You agree not to use our services for:

Illegal Activities

  • Any unlawful purpose
  • Fraud or deception
  • Harassment or abuse
  • Copyright infringement

Network Abuse

  • Excessive bandwidth usage
  • Service disruption
  • Unauthorized access
  • Commercial resale

8. Intellectual Property

All content, features, and functionality of Hi eSIM services are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without explicit permission.

9. Disclaimers and Limitations

Service Availability

We provide services on an "as is" basis. We do not guarantee uninterrupted, secure, or error-free service. Network coverage and speeds may vary.

Limitation of Liability

Our liability is limited to the amount paid for the specific service. We are not liable for indirect, incidental, or consequential damages.

10. Privacy

Your privacy is important to us. Our data collection and use practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

11. Termination

We may terminate or suspend your account and access to our services:

  • For violation of these Terms
  • For fraudulent activity
  • For non-payment
  • At our discretion with notice

12. Governing Law and Disputes

These Terms are governed by applicable laws. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.

Alternative Dispute Resolution: We encourage resolving disputes through our customer support team before pursuing legal action.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through:

  • Email notification to your registered address
  • Prominent notice on our website
  • In-app notification
  • Updated effective date on this page

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: legal@hi-esim.com

Support: Contact Form

Address: Hi eSIM Legal Department

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our services, constitute the entire agreement between you and Hi eSIM concerning our services.

Last updated: January 1, 2025

Version: 1.0